Privacy policy
Shine Home Care Solutions is a small family business run by Lenny and Faith. This page explains, in plain words, what this website collects, why, who handles it, how long we keep it, and how to have it removed.
Please don't type medical details into the forms or the chat. Those can wait for a phone call.
What we collect, and why
- The "Get started" request: who the help is for, the services and timing you pick, your name, phone and/or email, how and when to reach you, your town and ZIP, and anything you add in the notes box. We use it only to contact you about your request.
- "Call me" from the chat helper: your name, phone number, the best time to call, and the question you asked.
- Chat questions: the question you type and the answer the helper gave, so we can check the answers are right and improve the site. Phone numbers and email addresses are removed before a question is saved.
- Job applications: the details you enter on the Join our team page, used only to consider your application.
- Technical details: your country and browser type, and a scrambled code made from your internet address. The code can't be turned back into the address. We use it only to stop spam and abuse.
What stays on your own device
- An unfinished request, so you don't lose your answers if you leave. It is cleared when you send it, or after 24 hours.
- Your "Bigger text" choice, a random code for your chat conversation, and the page or link that brought you here.
These live in your browser's storage. They are not cookies, and clearing your browser data removes them.
Who handles it
We never sell your information. We share it only with the services that run this website for us, or when the law requires it:
- Cloudflare: hosts the website and the database where requests are stored. Its AI service writes the chat helper's answers.
- Cloudflare Web Analytics: counts page visits without cookies and without following you to other sites.
- Phone alerts: when a request arrives, the owners get a short alert on their phones. Alerts contain no names, numbers or details; the owners read the request itself in a private inbox.
- Email: if you email us, your message is handled by our email provider.
We don't send marketing texts or automated messages. If you tick the box on a form, Lenny or Faith may call, text or email you about that request only.
How long we keep it
| What | How long |
|---|---|
| Chat questions and answers | 90 days |
| Requests that were closed or were spam | 1 year after they were closed |
| Requests we never reached you about | 2 years |
| Clients | While you are a client, and as long as needed for our records |
| Job applications | 180 days if not a fit, otherwise up to 1 year (longer if you join the team) |
Your choices
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email [email protected] or call Lenny at (910) 265-8055. We will do it within 30 days and tell you when it's done.
Children
This website is meant for adults arranging care or cleaning, and for adults applying for work.
Changes
If we change how we handle information, we'll update this page and the date below.
Last updated October 16, 2026.